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Shipping Policy

At Alteiré, we are committed to delivering your order safely and efficiently. Please review the information below before placing your order.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received.

During product launches, sales, or periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• European Union: 7–14 business days
• United Kingdom: 7–14 business days
• United States: 7–14 business days
• Rest of the World: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping on qualifying orders during selected promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear.

Customs & Duties

For international orders outside the European Union, customs duties, import taxes, or other local fees may apply depending on your country's regulations.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Alteiré is not responsible for delays or lost shipments caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Email: alteire.official@gmail.com

We will work with the shipping carrier to help resolve the issue.

Delays

Delivery times may occasionally be affected by customs processing, weather conditions, public holidays, or other circumstances beyond our control.

While we always strive to deliver within the estimated timeframe, delays may occasionally occur.